Harlow ITeC offers three courses leading to qualifications in
Customer Service

• Call Centre Skills Pre-Employment
• Call Centre Essentials
• Call Centre Skills for Team Leaders

target audience

Those seeking a career in Customer Service or those wishing to gain or improve their accreditation in Call Centre operations.

There are thousands of people working in the call centre industry in the UK. As with any modern industry, people aim to have the skills and knowledge to get a job in the first place and then do it well. These courses will help achieve those aims.

Topics covered

• Call Centre Basics
• Being a call centre leader
• Communicating effectively
• Motivating your team
• Focusing on Customers
• Training and development
• Recruiting the right people
• Stress busting
• Making the most of technology
• Forecasting calls
• Setting service levels
• Management info reports
• Resourcing for results
• Understanding key legislation
• Bringing it all together

fees

Call Centre Skills Pre-employment:- £35
Call Centre Essentials:- £70
Call Centre Skills for Team Leaders:- £150

Harlow ITeC does not charge VAT

availability

Funded with Learndirect